Professional Home Services You Can Trust

Effective Date: January 1, 2024

1. Service Agreement

By engaging Trustworthy Touches for home maintenance services, you agree to these terms and conditions. Our services include but are not limited to plumbing, electrical work, general repairs, and handyman services for residential properties.

2. Service Scope and Estimates

All work will be performed according to written estimates and work orders. Changes to the original scope require written approval and may result in additional charges. We provide free estimates for most standard residential services.

3. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards. For larger projects, we may require a deposit before starting work.

4. Warranty and Guarantee

We guarantee all work for a period of one year from completion date. This warranty covers defects in workmanship but does not cover normal wear and tear or damage caused by misuse.

5. Liability and Insurance

Trustworthy Touches is fully licensed and insured. Our liability is limited to the cost of correcting defective work. We are not responsible for pre-existing conditions or damage caused by circumstances beyond our control.

6. Customer Responsibilities

Customers must provide safe access to work areas and accurate information about existing systems. You are responsible for obtaining any necessary permits for major work.

7. Cancellation Policy

Service appointments may be cancelled or rescheduled with at least 24 hours notice. Emergency services may be subject to different cancellation terms.

8. Dispute Resolution

Any disputes will be resolved through mediation in San Francisco County, California. These terms are governed by California state law.

For questions about these terms, please contact us at +1 (415) 555-0187 or [email protected].

Last Updated: January 1, 2024

1. Information We Collect

We collect personal information you provide when requesting services, including name, phone number, address, and service details. We may also collect information automatically through website usage, such as IP address and browser type.

2. How We Use Your Information

Your information is used to:

• Provide requested home maintenance services
• Schedule appointments and communicate about services
• Process payments and maintain service records
• Send service reminders and maintenance tips
• Improve our services and website functionality

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service technicians for appointment scheduling
• Payment processors for billing purposes
• Insurance companies if required for claims
• Legal authorities if required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission and storage protocols.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

6. Cookies and Tracking

Our website uses essential cookies for functionality and may use analytics cookies to improve user experience. You can control cookie settings through your browser preferences.

7. Data Retention

We retain customer information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 7 years for warranty and tax purposes.

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 Mission Street, San Francisco, CA 94110, USA

Last Updated: January 1, 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session management cookies
• Security cookies
• Consent preference cookies

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics (anonymized data)
• Page view tracking
• User behavior analysis

Functional Cookies

These cookies enhance functionality and personalization:

• Preference settings
• Language selection
• Form data retention

3. Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics for website analytics
• Social media plugins
• Customer support chat tools

4. Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner preferences
• Third-party opt-out tools

5. Cookie Consent

By continuing to use our website, you consent to our use of essential cookies. For non-essential cookies, we will ask for your explicit consent through our cookie banner.

6. Updates to This Policy

We may update this cookie policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

7. Contact Information

For questions about our cookie policy, contact us at:

Email: [email protected]
Phone: +1 (415) 555-0187

Effective Date: January 1, 2024

1. DMCA Compliance

Trustworthy Touches respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid notices of copyright infringement.

2. Copyright Infringement Notification

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• Physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our website
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act

3. Designated DMCA Agent

Send DMCA notices to our designated agent:

DMCA Agent: Legal Department
Trustworthy Touches
2847 Mission Street
San Francisco, CA 94110, USA
Email: [email protected]
Phone: +1 (415) 555-0187

4. Counter-Notification Process

If you believe content was removed due to mistake or misidentification, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed content and its former location
• A statement under penalty of perjury of good faith belief
• Your contact information
• Consent to jurisdiction of federal district court

5. Repeat Infringer Policy

We may terminate access for users who repeatedly infringe copyrights or are subject to repeated infringement claims.

6. Safe Harbor Provisions

We operate under the DMCA safe harbor provisions and will remove infringing content upon receipt of valid takedown notices.

7. False Claims

Submitting false DMCA claims may result in liability for damages, attorney fees, and other costs. Only submit notices if you have a good faith belief in infringement.

This policy applies to all content on our website and services. We reserve the right to modify this policy at any time.

Last Updated: January 1, 2024

1. Our Commitment to GDPR

Trustworthy Touches is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This document outlines your rights and our responsibilities regarding your personal information.

2. Lawful Basis for Processing

We process your personal data based on:

• Consent: When you explicitly agree to processing for specific purposes
• Contract: To fulfill our service obligations to you
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: For business operations and service improvement

3. Your Rights Under GDPR

Right to Information

You have the right to know how we collect, use, and store your personal data.

Right of Access

You can request a copy of all personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure ('Right to be Forgotten')

You can request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You can request limitation of how we process your data.

Right to Data Portability

You can request your data in a portable format to transfer to another service.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Rights Related to Automated Decision Making

You have rights regarding automated processing and profiling decisions.

4. Data Protection Measures

We implement appropriate technical and organizational measures:

• Data encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

5. Data Processing Records

We maintain records of all data processing activities including:

• Purposes of processing
• Categories of data subjects and data
• Recipients of personal data
• Data retention periods
• Security measures in place

6. International Data Transfers

If we transfer data outside the EU/EEA, we ensure adequate protection through:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Other approved mechanisms

7. Data Breach Notification

In case of a personal data breach, we will:

• Notify supervisory authorities within 72 hours
• Inform affected individuals if high risk to rights and freedoms
• Document all breaches and response measures

8. Exercising Your Rights

To exercise your GDPR rights, contact us at:

Data Protection Officer
Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 Mission Street, San Francisco, CA 94110, USA

9. Complaint Procedure

If you're unsatisfied with how we handle your personal data, you can:

• Contact us directly to resolve the issue
• Lodge a complaint with your local supervisory authority
• Seek judicial remedy

We respond to all GDPR requests within one month of receipt.